Privacy policy
This Privacy Policy describes how Narellia(the "Site," "we," "us," or "our") collects, uses, and discloses your personal information when you visit or use our services or make a purchase from narellia.com(the "Site"), or otherwise communicate with us (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or for operational, legal, or regulatory reasons. The revised Privacy Policy will be posted on the Site with an updated "Last Updated" date. We may also take other steps required by applicable law.
How We Collect and Use Your Personal Information
To provide the Services, we collect personal information from a variety of sources. The information we collect depends on how you interact with us. In addition to the specific uses described below, we may use the information we collect to communicate with you, provide the Services, comply with applicable legal obligations, enforce our terms of service, and protect or defend the Services, our rights, and the rights of our users or others.
What Personal Information We Collect
The types of personal information we obtain about you depend on how you interact with our Site and use our Services. Personal information refers to data that identifies, relates to, describes, or can be associated with you. Below are the categories and specific types of personal information we may collect:
1. Information We Collect Directly from You
- Contact Details: Your name, address, phone number, and email.
- Order Information: Your name, billing address, shipping address, payment confirmation, email address, and phone number.
- Account Information: Your username, password, and security questions.
- Shopping Information: Items you view, add to your cart, or wishlist.
- Customer Support Information: Information you provide when contacting us, such as via email or through customer support requests.
Certain features of the Services may require you to provide us with additional information about yourself. While you may choose not to provide certain information, doing so could prevent you from using or accessing those features.
2. Information We Collect through Cookies We automatically collect certain information about your interaction with the Services ("Usage Data") using cookies, pixels, and similar technologies ("Cookies"). Usage Data may include your device and browser information, network details, IP address, and other details about how you interact with the Services.
3. Information We Obtain from Third Parties We may also obtain information about you from third parties, including our service providers and business partners, such as:
- Payment Processors: We use third-party payment processors to collect payment details for order fulfillment.
- Vendors and Service Providers: Companies that support our Site and Services, such as Shopify, shipping companies, and customer support teams.
- Advertising and Analytics Partners: Third parties who collect data through cookies, web beacons, and similar technologies to help us deliver personalized ads and content.
Information we obtain from third parties is handled in accordance with this Privacy Policy. We are not responsible for the accuracy or privacy practices of third parties.
How We Use Your Personal Information
We use the personal information we collect to provide you with the Services, including:
- Providing Products and Services: To fulfill orders, process payments, ship products, provide customer support, and send notifications related to transactions.
- Marketing and Advertising: To send promotional communications, offers, and advertisements (via email, text message, or postal mail) based on your preferences and interaction with our Site.
- Security and Fraud Prevention: To detect, investigate, or act upon fraudulent, illegal, or malicious activity.
- Communicating with You: To provide support, answer inquiries, and enhance your experience with us.
Cookies
We use cookies to improve and personalize your experience on our Site. Cookies help us track user behavior, store preferences, and improve functionality. We also use cookies for advertising and analytics purposes.
You may manage your cookie preferences through your browser settings, but please note that blocking or removing cookies may impact your experience and functionality on the Site.
For detailed information about the cookies used on our Site, please refer to Shopify’s Cookie Policy.
How We Disclose Personal Information
We may disclose your personal information in certain situations, including:
- Vendors and Third Parties: To third parties who provide services on our behalf (e.g., payment processors, customer support teams, data analytics).
- Business and Marketing Partners: We may share personal information with partners to advertise and market products to you.
- Legal and Business Transactions: In the event of a business transaction (e.g., merger or bankruptcy), we may disclose your personal information to comply with legal obligations or protect our rights.
- With Your Consent: We may share your personal information with third parties when you request or consent to it, such as when you use social media features or third-party integrations.
We do not sell or share sensitive personal information for profiling or decision-making purposes.
User-Generated Content
The Services may allow you to post product reviews and other user-generated content. Please note that this content will be public and accessible by others. We are not responsible for the privacy or security of any user-generated content you choose to share.
Third Party Websites and Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review their privacy policies before interacting with them.
Children's Data
Our Services are not intended for children, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us to request deletion.
Security and Retention of Your Information
We use reasonable security measures to protect your personal information. However, no security system is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, including:
- Right to Access: You can request access to your personal information and details of how we use and share it.
- Right to Delete: You can request the deletion of your personal information.
- Right to Correct: You can request corrections to any inaccurate information we hold about you.
- Right to Opt-Out: You can opt out of marketing communications or targeted advertising.
- Right to Limit Disclosure: You can request limitations on the use or disclosure of sensitive personal information.
To exercise any of these rights, please contact us at support@narellia.com.
Complaints
If you have any concerns about how we handle your personal information, please contact us. If you are unsatisfied with our response, you may have the right to appeal our decision or lodge a complaint with your local data protection authority.
International Users
We may transfer, store, and process your personal information outside your country of residence, including in the United States. If we transfer your data from Europe, we will rely on standard legal mechanisms to ensure adequate protection.
Contact Us
For any questions about this Privacy Policy or to exercise your rights, please email us at support@narellia.com.